Big Papa Sportfishing Products Return Policy

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Catering to the salmon & walleye fisherman

Terms:

Availability of merchandise is subject to change or discontinuance without notice.

Order Changes or Cancellations

Once an order has been processed, changes or cancellations may not be possible. Contact us & we will let you know if it can be done or not.

Shipping Charges

Multiple quantities of items that result in oversize package(s) (heavy and/or large equipment, etc.) will be manually charged additional shipping to cover actual shipping costs. You will be notified in advance of these charges.

International Orders - Shipping paid is only for actual shipping charges. Any duties, taxes, brokerage fees, or other fees are paid upon delivery. We have found that UPS charges high fees & the Postal Service is recommended, when possible.

Returns

Customer must contact us via email within 7 days for a return authorization prior to any return. Please be sure to indicate your name, whether it is an exchange or return, the item(s), & the reason(s). Buyer will be responsible for shipping charges in advance to receive any item(s) back that are returned to us without a return authorization.

If customer doesn't want or misorders:

Fishing Tackle: Unopened can be returned for a merchandise credit of purchase price only; except for custom orders - no return.

Fishing Equipment: Must be returned in original packaging & new condition for a refund of purchase price only. If either condition is not met, return may be refused or a restock fee up to 20% will be charged.

Big Papa Items:

	Unembroidered can be returned for a refund of purchase price only.
	Custom embroidered cannot be returned unless we make a mistake.

Return/Exchange for manufacturer defect or if we make a mistake:

	Can be exchanged for exactly the same item only.
	We will specify shipping method in return authorization & refund actual amount paid for this method.

All items must be in new condition & received within 30 days of the date of the return authorization. Items should be returned in their original packaging & have all tags still attached, if originally included. Item(s) that show damage other than from manufacturer defects will not be refunded & buyer pays shipping in advance to receive item(s) back.

Restocking fees, non-return of shipping/handling charges, & any additional fees incurred by us applies to orders returned due to incorrectly provided address.

How to Return:

	Notify us as noted above.
	Ship item(s) back. (You are responsible for shipping costs, except for manufacturer defect.
	Upon receipt, we will notify you of receipt & process applicable refund.

How to Exchange:

	Notify us as noted above.
	Ship item(s) back. (You are responsible for shipping costs, except for manufacturer defect or if we make a mistake.)
	Upon receipt, we will notify you of receipt.

Please allow 2 to 4 weeks for returns to be processed.

Undeliverable or Refused Shipments:

	If a shipment is returned to us because the address you provided in your order is undeliverable, you will be responsible for the full cost of shipping the order to a corrected address. We will contact you to obtain a correct address and approval for the additional shipping charge.
	If you choose not to have the order shipped again, we will refund the purchase price, less a 20% restocking fee. (Shipping will not be refunded.)
	If a shipment is returned to us because you refuse delivery, we will refund your purchase price, less a 20% restocking fee. (Shipping will not be refunded.) We will not attempt to ship your order a second time.

Any return sent to us not in accordance with this policy will be refused; or if the package gets opened, buyer will be responsible for shipping charges in advance to receive any item(s) back.